Returns & Exchanges
At Off Grid Stores, we want you to be completely satisfied with your sustainable fashion choices, which is why we offer a 30-day window for all returns and exchanges. Please ensure that items are unworn, unwashed, and still have their original tags attached to qualify for a full refund.
Initiate Your Request
Log in to our online returns portal using your order number and email address to select the items you wish to return or exchange.
Print Your Label
After submitting your request, a prepaid shipping label will be generated; simply print it and secure it to your original packaging.
Drop Off Package
Take your package to any authorized carrier location or schedule a pickup to send your items back to our warehouse.
Receive Your Refund
Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing